Shipping/ Exchanges and Returns
Shipping
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2 business days
- Overnight Shipping: 1 business day
Orders placed before 12:00 PM (EST) are shipped the same day.
Exchanges & Returns
What is your return policy?
Items are eligible for return within 30 days of the delivery date in unused, unworn, unwashed, unaltered, and undamaged condition with all original tags and packaging. Final sale items are not eligible for return. A 7% fee is deducted from refunds to cover handling costs; exchanges are free. Due to our commitment to delivering the best experience to every customer, we're unable to accept returns on eyewear that shows signs of wear or damage.
How do I start a return or exchange?
Email us at info@baxterwood.com with your order number within 30 days of delivery and our team will walk you through the process.
When will I receive a refund?
Once your return has been received and inspected, you'll receive a confirmation email. Please allow up to 10 business days for the refund to be processed to your original payment method.
Do you offer exchanges?
Yes, we offer exchanges on domestic orders. Please initiate an exchange within 30 days of receiving your order by emailing info@baxterwood.com.
What is your pop-up event return & exchange policy?
All purchases made at our pop-up events are final sale and are not eligible for returns or refunds, due to the nature of our venue agreements. We do, however, offer exchanges on pop-up event purchases — email info@baxterwood.com within 30 days of your purchase and we'll be happy to assist.